1. What this notice covers
This Privacy Policy explains how Lollibong PH handles information when you browse this website, add products to a cart, watch our videos, or submit a direct order. It is written in plain language and reflects the current checkout implementation.
2. Information we collect
When you place an order, we may collect the information needed to process and deliver it:
- Full name and mobile number.
- Email address, if you choose to provide one.
- Province or NCR, city or municipality, barangay, and complete delivery address.
- Order items, quantities, prices, notes, payment method, and prepaid reference or transaction number.
- Technical information that may be created by hosting, security, or browser services when you visit the website.
The cart is stored in your browser’s local storage so it can persist between visits. Checkout details are stored in session storage to help you complete the form. You can clear this browser data through your browser settings.
3. How we use information
We use information to:
- Review, confirm, fulfill, and deliver orders.
- Contact you about your order, delivery, payment verification, or an issue with the information submitted.
- Keep order and transaction records, prevent misuse, and protect the service.
- Respond to questions, complaints, and requests about your information.
- Improve the clarity and reliability of the ordering experience.
4. Why we process it
We process order information because it is necessary to take steps requested by you and to fulfill the direct-order service. We may also process information for legitimate business and security purposes, to comply with applicable legal obligations, or with your consent when consent is the appropriate basis.
6. Third-party content and links
The Videos page may load Instagram embeds and links to original Instagram posts. Instagram may process information according to its own privacy notice when its content or links are loaded or used. We do not control third-party privacy practices, so review their policies before interacting with those services.
7. Retention and security
We keep order information only for as long as reasonably necessary to confirm and fulfill orders, provide support, maintain business records, resolve disputes, and meet applicable legal obligations. We use reasonable organizational and technical measures appropriate to the service, but no internet transmission or storage system can be guaranteed completely secure.
8. Your privacy rights
Subject to applicable law and any lawful exceptions, you may have the right to be informed, access your personal information, request correction, object to or limit certain processing, request erasure or blocking, request portability where applicable, and file a complaint. To make a request, contact us through the official contact or social links on this website and include enough information for us to identify the relevant order.
9. Children
This website is intended for general audiences and is not directed to children. Please do not submit another person’s personal information without permission or a lawful basis to do so.
10. Updates and contact
We may update this policy when our products, systems, or processing activities change. The latest version will be posted here with a revised date. For privacy questions or requests, use the official contact or social links provided on this website.